Collaboration

HCL Connections: an enterprise-collaboration platform which helps teams work more efficiently - every day - by putting people, not content, at the center of work.

3C public features

2.99 € /user/month (excl. taxes) for the basic collaboration package and 4.99 € /user/month (excl. taxes) for the advanced collaborationn package.

Functionalities

Features
Company profiles and professional network
Business card with photo (available also for 3C Mail and Messaging service)
File sharing and synchronization with HCL My Drive
HCL Connections collaborative solution with unlimited communities
Blogs, idea exchange blogs, forums, wikis, files, events, activities, bookmark sharing, image and video galleries, surveys and metrics available in communities
Home page "orient me"
Collaborative portal with HCL Connections Engagement Center
Online office suite HCL Docs (Document, Spreadsheet, Presentation) for up to 16 people simultaneously
HLC Connections application for IOs and Android (Profile, My Drive, Connections and Docs)
HCL Connections desktop Plugin for MS Office Suite, HCL Notes and MS Outlook* client, and Windows File Explorer
Interface customization with HCL Connections Customizer
External users for My Drive and Connections free and unlimited
Integrated HCL Sametime instant messaging (messaging and awareness) for web and mobile clients
Integration with 3C Mail and Messaging services and Applications service
URL access customization

*Licenses available as an add-on

Storage

Features
Each basic collaboration package add 2 GB to the global pooled storage. 8 GB for each advanced collaboration package
1 TB max per community
1 TB max per user on HCL My Drive

Support

Features
CONNELINK support available from 9:00 AM - 5:00 PM (UTC +1) Monday through Friday, except holidays. In English and French
24/7 support for all critical incidents (severity 1)
2 hours SLA for Severity 1 events
4 hours SLA for other events during work hours
Self-service solution for customer administrator (Business Support System)
AWS & NAGIOS monitoring
Access to experienced consultants and an HCL Master
Training for local administrators

Licenses

Features
HCL Digital Solutions licenses included
Service updated for each new version of HCL Digital Solutions

Security

Features
Data antivirus
Encryption and authentication for all network flow
Encryption of all data with CONNELINK keys
HTTP flow protected by reverse proxy, load balancing, and fail-over
Custom SSL certificate management
Cluster, BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan) on AWS data centers (at least 100 km between each AWS data center)

Performance and Technical Information

Features
99.99% service availability year
Automatic synchronization of users and groups with any LDAP/AD directory. From 20 advanced collaboration package
Unique SAML Authentication for clients (ADFS or equivalent mandatory). From 20 advanced collaboration package
API REST and Web Services for third-party solution integration
MS SharePointand Teams integration (Q1 2021)

3C Collaboration Add-ons

Features Price
Additional pooled storage packages 10 GB (20 € /year excl. taxes), 100 GB (200 € /year excl. taxes)
1 TB (2,000 € /year excl. taxes), 10 TB (20,000 € /year excl. taxes)
Licenses for local office suite upon request
Dedicated VPN between 3C and customer LAN 3,000 € /year excl. taxes